Refund Policy

KANNA KOLLA Refund Policy

1. Return Period: Customers have the right to cancel their purchase and return their order within 14 days without giving any reason. The 14-day period will start from the day the customer or a third party, other than the carrier and indicated by the customer, acquires physical possession of the goods.

2. How to Return: To exercise the right to return, customers must inform KANNA KOLLA of their decision by means of an unequivocal statement (e.g., a letter sent by post or email). Please ensure items are returned in their original condition, unworn and with all tags attached.

3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment, within a certain number of days.

4. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same item, please contact us.

5. Shipping Returns: Customers are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance when returning items.

6. Exceptions: For sanitary reasons, certain goods such as undergarments cannot be returned. Items purchased during a sale or with a discount code are final sale and are not eligible for returns or exchanges.

7. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again. Next, contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.